Server 2012


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Support and Maintenance for your Essential IT Systems

 

With so many different IT Companies available it has become difficult for companies to choose were to place their IT support and maintenance contract. It is important to find the right partner but equally important to find a cost effective solution. IT companies offer many different packages and some may even have seemingly attractive first offers and then high monthly or annual costs; this is where Marcus Computers differ. We do not believe in high fixed costs that your business will incur regardless of the amount of support required. At Marcus Computers, we believe that when it comes to your support costs, transparency is the best policy.

Marcus Computers are based in Southampton and cover the South of England, offering IT support and maintenance to companies with just one PC through to 50 PCs. We do not offer monthly or annual contracts as we like our clients to see how their money is being used. Instead, we sell blocks of support hours, which are at a very cost effective rate when bought in advance. Hours can be bought in blocks from 5 to 50 hours and as your hours are being used, we will send you a support summary of exactly how this time has been spent, broken down issue by issue. This will enable you to not only track and manage your expenditure but also identify the issues and areas that need to be addressed.

Marcus Computers’ standard support contracts consist of:

1) Monday to Friday, standard office hours (9:00am – 5:30pm)
2) Telephone support
3) Remote support
4) Bookable onsite support and maintenance
5) Virtual private network support (depending on the software compatibility)
6) Dial in support
7) System Health checks

Telephone, dial in and VPN support are based on a 4 hour response time and onsite time is bookable, but usually available next day, and same day in emergencies! Telephone support is charged in 15 minutes units and on site time is a minimum of 1 hour with 15 minutes increments thereafter. Support contracts vary in price from £50.00 to £80.00 per hour depending on the size and complexity of your system. The above is our standard support contract, if this does not meet your company’s needs then we will be happy to discus your requirements with you to decide on a solution that will suit your IT environment.

Marcus Computers also differ from other IT companies in the personal approach we take. We aim to have the same engineer for your company 90% of the time, allowing the technician to get to know your systems and deal with any issues quicker. When we select our technicians we do not just look at their IT skills, it is very important to us that all our technicians have good people skills. We find it important that your technician should be able to explain to you what the issues are with your IT system, what your options are and work with you to decide on the best solution for your company.

 

 

 

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